Shipping and Returns
Orders shipped within Canada are sent by regular (expedited) mail via Canada Post.
If you are in a rush for your order, Greyhound and Express mail are two good options. Greyhound parcels are usually sent "collect", meaning that the customer pays the shipping fee when picking up the parcel. Express mail will get your parcel to you in 1-5 business days, depending on your location. As with the Greyhound option, customers choosing express mail will pay the actual cost of shipping. Please contact us if you would like further information about these options.
To the United States
Most of our American orders are sent via regular post mail, as this is the cheapest way. Americans pay the actual cost of shipping; there is no additional handling fee. This is calculated by box weight, dimensions, and destination; meaning we won’t know the exact cost until your order is packed in its box However, here are some hints to help you out:
1. Shipping fees have a starting rate of $12.00CAD & rise in small increments thereafter.
2. The more you order, the better value you receive for your shipping charge relative to your order total. For example, if a customer in Wichita, Kansas purchases….
- 1 package of speculaas cookies, the shipping fee would be $14.21 CAD
- 4 packages of speculaas cookies, the shipping fee would be $16.53
- 8 packages of speculaas cookies, the shipping fee would be $20.25
- and so on . . . .
3. We are happy to answer any questions you have. We can contact you with your shipping cost, wait for your "okay" before we send your parcel out, whatever you would like. Just let us know!
If you need your order a bit quicker, Express mail is the best option. This method is more expensive. Let us know if you would like to be contacted with the cost difference between regular and express mail.
We are always pleased to service customers around the world. However, those living outside North America should realize that shipping to such a distance can be quite costly, particularly if you choose airmail rather than surface mail. Surface mailing can take several months to arrive, so please order well in advance of date needed. Shipping costs can vary dramatically depending on your location; we encourage you to contact us if you would like more information.
The minimum cost to ship internationally is $30.00 CDN